Last updated: 28 September 2026

 

This Refund Policy explains when and how you can cancel a purchase from the Acting Academy and receive a refund. It applies to our online acting course subscription, our weekend workshops and Graduation Showcase bookings, and any merchandise bought through our online store. Showreel Days are covered by their own Terms & Conditions.

 

The Acting Academy is operated by Academy Communications Limited. Nothing in this policy affects your statutory rights under UK consumer law.

 

1. Your 14-day right to cancel

Because you buy from us online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day "cooling-off" period in which you can cancel and receive a full refund. You do not need to give a reason.

 

The 14 days run from:

 

• Course subscriptions – the date of your first payment.

• Merchandise – the day you receive your item.

• Workshops and showcase bookings – the date you book. If the event takes place within those 14 days, the cooling-off period ends when the event begins.

 

To cancel, email support@actingacademy.org with your name and order details. We will confirm receipt and process your refund within 14 days of receiving your request, to the original payment method.

 

Please note: if you ask us to begin providing a digital service (such as access to your online classroom) during the cooling-off period, and you then cancel, we may deduct a proportionate amount for the lessons and materials you have already accessed. This does not apply to your first subscription payment, which is covered by our money-back guarantee in section 2.

 

2. Course subscriptions

14-day money-back guarantee

If the course isn't right for you, email support@actingacademy.org within 14 days of your first payment and we'll refund it in full – no questions asked, and no deduction for lessons you've accessed. Your membership will be cancelled and you won't be charged again. The guarantee applies to the first payment of your first membership.

 

Cancelling later

There is no minimum term – you can cancel at any time. If you cancel after the first 14 days:

 

• Your cancellation takes effect at the end of the billing period you have already paid for (one month for Monthly Membership, six months for Premium Membership).

• You keep full access to your classroom, lessons and tutor feedback until that date.

• We do not provide partial or pro-rata refunds for an unused part of a billing period.

 

To cancel, go to "My Subscriptions" in your account or email support@actingacademy.org. Please cancel at least 48 hours before your next billing date so we can stop the payment in time.

 

Payments taken in error

If you are charged after cancelling, or charged an incorrect amount, contact us and we will refund the error in full.

 

3. Weekend workshops and the Graduation Showcase

Workshops and showcase places are booked for a specific date and venue, and we commit to venue and tutor costs in advance. The following applies alongside your 14-day right to cancel in section 1.

 

• 14 or more days before the event – Full refund

• Less than 14 days before the event – Credit toward a future workshop, valid 12 months

• Non-attendance without notice – No refund or credit

 

If we cancel or reschedule

If we cancel a workshop or showcase, or change its date or location, you may choose either a full refund or a transfer to another date. If we cancel, refunds are made in full regardless of how much notice is given.

 

Transfers

You may transfer your place to another date, subject to availability, by emailing us at least 14 days before the original date. One transfer per booking.

 

4. Merchandise

You may return any unworn, unwashed item in its original condition within 14 days of telling us you wish to cancel, and you have 14 days from receiving the item to tell us.

 

• Email support@actingacademy.org before returning anything, so we can confirm the return address.

• Refunds cover the item price and standard outbound delivery, and are processed within 14 days of the item reaching us.

• Return postage is at your own cost unless the item is faulty, damaged or not what you ordered – in which case we cover it and refund you in full.

 

5. Faulty or misdescribed services

If a lesson, workshop or service is not delivered as described, tell us as soon as possible. Under the Consumer Rights Act 2015 you may be entitled to have it put right, or to a full or partial refund. We would always rather hear from you and fix the problem than have you go away unhappy.

 

6. How to request a refund

Email support@actingacademy.org with:

 

• Your full name and the email address on your account

• What you are cancelling (subscription, workshop date, or order number)

• Whether you would prefer a refund, credit or transfer, where you have the choice

 

We aim to reply within 3 working days and to complete any refund within 14 days of agreeing it. Refunds are always made to the original payment method.

 

7. Changes to this policy

We may update this policy from time to time. The version that applies to your purchase is the one published on this page at the time you bought.

 

If you have a question about anything here, please contact us at support@actingacademy.org before you buy – we are happy to explain.